Tag:access=customers

access=customers applies to features which may be used or accessed only by customers of a specific facility such as a shop or restaurant. It is also used for features that may be accessed by patrons of non-commercial facilities, such as schools and hospitals. Examples of such features are parking lots, toilets, service ways and entrances.

In some cases limitation applies only to some subset of transport modes, for example motor_vehicle=customers means that only customers may enter using a vehicle.

When there are several neighboring facilities, but access is allowed only for customers of a few of them, the tag customers=* can be used to specify whose customers have access.

If there is a charge to use the facility, add fee=yes.

On a parking lot or garage (amenity=parking), this tag means that only customers may park there, but this does not necessarily mean someone is required to be a customer to travel along a service road within the parking lot. In other words, it is valid for a highway=service way to be access=yes even as it goes through an amenity=parking access=customers area. For example, in most regions, a typical parking lot in front of a supermarket would have access=yes on its parking aisles. However, a paid parking lot with a barrier=lift_gate at its entrance would probably have access=customers on its parking aisles to keep non-customers from using the parking lot as a shortcut.

Data consumers will generally interpret ways with access=customers as forbidden for through traffic. For ferry services (route=ferry) and roads leading to ferry ports, use access=permissive + toll=yes instead, to make sure that routing engines will allow usage of the ferry for through-traffic.

The difference between access=customers and access=private is that in the former case, to use the facility, one has to be a customer of something i.e. buy a ticket. In the second case, a limited number of people have access to the facility, e.g. residents of a neighborhood, school students.

Examples of facilities

• Swimming pool available only to hotel guests (customer – hotel guest).
• Park and Ride parking lot available behind the barrier for public transport passengers with a monthly ticket (customer – public transport passenger).
• Restroom available only to zoo customers (customer – zoo customer).
• Airport store or restroom in the departure area (customer – airplane passenger after check-in).
• Parking lot with a sign "Parking for customers only" – such parking lots are unlikely to be charged. Note, paid parking at a supermarket should not be marked access=customers, but access=yes + fee=yes.

Examples of paid facilities (with fee=yes)

• Parking at the hotel, due to the limited number of spaces, may be available only to customers and may incur an additional fee.
• Café at the airport, available after check-in for premium airline customers, but available to others for a fee 7233920470 7233920470
• Note: a parking lot with tags access=customers + fee=yes is usually a wrong connection. If you have to pay for a parking lot, anyone can usually park there if they pay. If the parking lot is marked "Parking for customers only" then it is more likely to be free. However, there are exceptions, and they can be, for example, parking lots at hotels.